For more than ten years I have personally been committed to bringing Uncommon Results to Bermuda and it has been worth all of the time, effort, and they produce phenomenal results. Mark Charley and his team have created a target for our efforts to address critical problems of youth alienation and the development of highly effective responses to it.

Your style made it easy to tune into the sense of what you were saying and the exercises really reinforced the learning. We still make reference to effective listening and remind ourselves of the need to be aware when our attention wanders. The sales consultants have found that by being aware of how to listen more effectively to clients they are having a better understanding of what the clients need. They now seldom take notes at a meeting but find that because they have really listened during the meeting they are able to write up a note of the meeting afterwards and recall completely what was said.

I have been in the Prison Service for almost 25 years and I have never seen an intervention which has such a profound effect on so many people in such a short time. The people I refer to are not just the prisoner participants but also my staff.